At CMS Furniture Boutique, we understand the importance of a smooth and reliable delivery process to ensure that your furniture and home decor items arrive in perfect condition and on time. Please take a moment to review our delivery policy to familiarize yourself with our procedures and expectations.
1. Delivery Areas:
We offer nationwide delivery within the United Kingdom. Delivery to remote or offshore areas may be subject to additional charges and longer transit times. Please contact our customer support team for specific details on delivery to your location.
2. Delivery Timeframes:
The estimated delivery timeframes for each product are listed on the respective product pages. These timeframes may vary depending on factors such as product availability and your location. Please note that made-to-order and custom items may have longer lead times.
3. Delivery Charges:
Delivery charges are determined based on the size, weight, and destination of your order. You can view the applicable delivery charges during the checkout process. Items over £100 qualify for free shipping, which will be clearly indicated on the product page.
4. Delivery Methods:
Our delivery methods include standard delivery, white-glove delivery, and curbside delivery. The available options will be displayed during the checkout process. White-glove delivery includes assembly and placement of furniture in your desired room, while curbside delivery involves delivering the items to your doorstep.
5. Delivery Scheduling:
Once your order is processed, you will receive a confirmation email with an estimated delivery date. Our logistics team will contact you to schedule a specific delivery time that is convenient for you. Please ensure that someone is available to receive the delivery during the agreed-upon timeframe.
6. Receiving Your Delivery:
Prior to delivery, please measure doorways, hallways, and any other relevant spaces to ensure that the furniture can be successfully delivered and placed in your desired location.
On the day of delivery, our delivery team will handle your items with care and professionalism. Please inspect all items upon delivery and report any visible damage or discrepancies to our delivery team and immediately contact our customer support team.
It is essential to sign the delivery receipt to confirm that you have received the items in satisfactory condition.
7. Returns and Exchanges:
Please review our Returns and Exchanges Policy for information on returning or exchanging items that do not meet your expectations.
8. Delays and Unforeseen Circumstances:
While we strive to meet our estimated delivery timeframes, delays may occur due to unforeseen circumstances such as extreme weather conditions, natural disasters, or other events beyond our control. In such cases, we will keep you informed about the status of your delivery.
If you have any questions or require further clarification regarding our delivery policy, please do not hesitate to contact our customer support team. We are committed to providing you with a seamless and satisfying delivery experience, and we appreciate your trust in CMS Furniture Boutique.
Last updated: 16.01.2024