FREE DELIVERY ON ORDERS OVER £100
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Email Iconsales@cmsfb.co.uk
Mon - Sat 9am to 5pm | Sunday 11am - 4pm
24HR SALE NOW ON!

FAQ


 

Frequently Asked Questions

1. What payment methods do you accept?

We accept a variety of payment methods, including credit cards (Visa, MasterCard), PayPal, and Klarna. You can select your preferred payment option during the checkout process.

 

2. What is your return policy?

We offer a hassle-free return policy within 14 days of receiving your order. If you're not completely satisfied with your purchase, please visit our Returns and Exchanges page for detailed instructions on initiating a return or exchange.

 

3. How long will it take to receive my order?

Delivery times vary depending on your location and the product's availability. We strive to process and ship orders as quickly as possible. You can check estimated delivery times for each product on the respective product page. Please note that unexpected delays due to factors beyond our control may occasionally occur.

 

4. Do you offer international shipping?

Currently, we offer nationwide delivery within the UK. However, if you require international shipping, you're welcome to arrange for your own shipping company to pick up your order from our location. Simply coordinate with your preferred shipping provider, and once your order is ready, they can collect it from us on your behalf. We're here to assist you with any necessary information or documentation for a smooth pickup process. Please feel free to contact our customer support team for further assistance in arranging international shipping through your chosen carrier.

 

5. Can I cancel or modify my order after it's been placed?

We aim to process orders promptly, but if you need to cancel or modify your order, please contact our customer support team as soon as possible. We'll do our best to accommodate your request if your order has not already been shipped.

 

If you wish to cancel or modify your order, especially if it includes made-to-order items, please contact our customer support team as soon as possible. We will do our best to accommodate your request if it falls within the production window that allows changes. However, please be aware that once production has commenced, we may be unable to cancel or modify the order.

 

6. Are your products covered by a warranty?

Many of our products come with a manufacturer's warranty. The specific warranty details can be found on the product page or in the product's documentation. If you have questions about a warranty or need assistance with a warranty claim, please reach out to our customer support team.

 

7. How do I contact customer support?

You can reach our customer support team through our Contact Us page. We are here to assist you with any questions or concerns you may have, and we strive to provide timely and helpful responses.

 

8. Do you offer discounts or promotions?

Yes, we frequently run special promotions and discounts. To stay updated on our latest offers, follow us on our social media channels. You can also check Website for current deals.

 

9. Can I visit your physical showroom and store?

Absolutely! Our physical showroom and store are open to customers. You can find our address and operating hours on our Contact Us page